Anne Morriss, managing director of the Concire Leadership Institute, explains how the coffee giant increased efficiency and satisfaction by treating customers like employees. She is the coauthor ofUncommon Service: How to Win by Putting Customers at the Core of Your Business.
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1 comment:
Thank you for this very pertinent Starbuck observation! I think it is incredible that company service leader such as Starbuck go into things like that! Impressive and again thank you for observing and relating this information to us: Very astute piece of work! Regards from this side of the pond
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